Store Policies

By placing an order on our website, you agree to the following terms and conditions:

Refunds & Returns

We do not offer refunds or returns on any orders — including custom or personalized items. As a small business working with high-quality and often delicate materials, we appreciate your understanding.

We do not accept exchanges or returns for change of mind, so please double-check sizing, colors, and listing details before purchasing.

Damages & Issues

If your item arrives damaged, please contact us within 7 business days of delivery. Be sure to include clear photos so we can begin the claims process with the shipping carrier. After 7 days, we will be unable to assist with any damage claims.

Please note: Gold, silver, and black acrylic are delicate materials and may experience light surface scratches during shipping. This is not considered a defect.

We are not responsible for:

Items shipped to an incorrect address provided at checkout

Damage caused during shipping (though we’ll help file a claim if needed)

Shipping & Processing Times

All orders ship via USPS Priority Mail or UPS.

Keychains: 2–3 business days for production and shipping

Display Stands: 4–6 business days for production and delivery

Express shipping is available to shorten delivery times

Please note that processing times may vary depending on order volume and product customization.